Monday, March 18, 2019

Your Happiness is What Counts


Your Happiness Is What Counts


Do you wake up every morning with a smile in your heart? 
Is there something holding you back from your happiness? 
Do you know that your life depends on you being happy? 
You can not live a good life without feeling self-fulfilled. If there is something or someone in your life that makes you feel uneasy or unsettled, the Universe is trying to let you know this is not a good place for you.  Think about what you truly want.  Dig deep into your inner self to pull out the things that give you pleasure. You may have to take a trip down memory lane, going as far back to your childhood. You may find that it was playing ball or skating or drawing or traveling that brought you joy.  As you got older, life got in the way and you stopped doing what gave you pleasure.
No one is as important to you as you are. Find out what it is that brings you pleasure. What makes you smile?  You only have one life to live. Sometimes it's those small things that bring you pleasure.  For me, it was leaving Chicago and moving to San Diego. I absolutely love getting up every morning to seeing the mountains and the sun. It energizes me so much, that I feel as if there is nothing I can't accomplish. I am often told by family and friends that I'm radiating like the sun.

Step out of your comfort zone.  Do something that you always dreamed of doing.  If the thought of your dreams, ideas or goals make you smile, take it as a confirmation that this is what you should be doing.  Continue to let your smile radiate like the sun. 


June 4, 2016 · San Diego, CA · 
Revised 3/18/2019

Saturday, November 15, 2014

Mindset and Business

Your beliefs, norms, and values that you have played a huge role in how you operate your business manage your team and service your customers. How you interact with others will come across in your conversations and dealings with others. What kind of thoughts do you have about people? If you are the type of person to believe that all people are out to get something for nothing. You may come across as being a micro-manager, not trusting your team enough to do the work you hired them to do. Changing how you do business requires changing your mindsets such as your perceptions and beliefs that you may hold about a certain group of people, how you deal with customers or the way you operate your business.

Let's talk mindset. Are you holding onto some negative belief that has you and your business at a standstill? Maybe, you just need some balance and clarity - someone to help you identify your challenges and walk you through the process.

Tuesday, November 11, 2014

How long does it take for you to return calls...


If you tell your customer that you will return their call in an hour. Call them in an hour.  In the case of a follow-up call; call them to let them know that you are still researching that information for them.  Integrity and professionalism is the name of the game.  You want that business!  It's your job to prove to them that you want their business.  Always go the extra mile having good intentions.

Returning a call in the time you promised is the first step to getting their business.  The market is competitive. You have to standout from the rest of the competition.  The promise you make to a customer is a verbal contract.  When you keep that promise it is always a winner with customers.  Break it, you loose the chance of getting that customer and possibly others. Always serve your clients or potential customers by providing excellence in service, quality and professionalism.

Your word is your bond.  You are your business.  Represent yourself well!


Sunday, October 5, 2014

WHAT ARE YOUR CUSTOMERS SAYING...

Do you know what your customers are saying about your business?

Are you aware of what the online reviews reveal about your business?

Have you considered the impact an online review can have on your business? 

Your overall customer’s experience relies heavily on customers, quality and service. Continuous excellence of service and quality leads to customer satisfaction, loyalty and branding.  In turn, customers are more likely to share their prior experience and give accolades about your business. One bad experience can lead to the loss of loyal customers, a great staff and a large profit margin. 

Did you know websites such as Yelp, Zagat, and Urbanspoon these are public? Consumers provide their overall experience about “Your Business” based on the type of service you provide in your business establishment? They also have the option of rating “Your Business” in comparison to other businesses similar to yours. Potential customers have the benefit of deciding if they will patronize “Your Business” based on reviews they've read online. Your previous customer’s review could be the deciding factor for the couple visiting from out of town.

As a Small Business Owner, you need: strategies developed and implemented, quality measured, performance tracked and monitored, and processes and procedures established and roll-out. Customers are the life-line of your business as well as your staff and vendors. Communicating the right message at the right time is crucial. The message that you want to convey to every customer, staff member and vendor should be clear and in align with your mission and business plan. Success depends heavily on constantly driving change in order to compete in an ever-changing market of products and services that your business offers.

Friday, October 3, 2014

http://olivialbell.wix.com/consultant#!blog1/c1dbl

WELCOMING CHANGE
"No one said it was going to be easy but it's
 going to be alright." 

Today, I received a call from a friend 
of mines telling me that she received
notice two weeks ago that her job 
of 6 years would end this coming 
Friday.  Of course, she was calling 
looking for some type of reassurance.  
You know that feeling we all get when 
something in our lives change and we 
call that friend who has gone through 
a similar situation, to our own. 
Sometimes you just need someone 
to tell you "it's going to be alright." 
It's that moment you may say my friend 
hasn't worked a job in years and she 
seems okay or is she really okay? HA!!!

She is alright and so are YOU, too! 

As the saying goes, "Nothing stays the 
same, it only last for a season."  Some 
of our seasons are longer than others 
but it doesn't matter how short or great it is.  What's evident is "change" will come. What matters 
most is how you decide to deal with it when it comes.  See it as the glass being half full; 
instead of half empty.  When you see things from this point of view, it changes your prospective. 
Your outlook on the situation is now positive.  We have to learn to see change as a force or cause 
in our lives for the better.  If things stayed the same we would become stagnant in our lives.  
The Universe doesn't want us to become stagnant.  Once you've mastered a job, skill, 
relationship or whatever it maybe in life the Universe has a way giving us something new to 
master or experience. 

As for my friend my words to her were to:
Give thanks for the many years of great service you've provided to that employer. Be 
thankful for the unemployment that you've earned, no matter how small.  Life challenges, 
teaches us how to become more creative and resourceful when our income is affected. 
Start by cutting out a few things that you can do without.  For instance, visits to the nail shop
or the hair salon or the cleaners.  In an effort to save a few dollars learn to do a few of these 
things yourself.  Monitor your spending and cut down on the urge to splurge.  

When you learn to be thankful for what you have and welcome change the Universe has a way
of rewarding you with more.  Use this time to go over your life’s plan, figure out what you 
are passionate about, go back to school, start a business or join a gym to lose weight.  
When Monday morning rolls around take pleasure in knowing you have the option of sleeping
in late.  After all, you don't have a job!  

Stop complaining and give some thanks for the opportunities that are coming your way. We 
as humans always tend to look at what's happening to us as a form of punishment or as the end 
of good era. Don't see it as something bad happening to you but something happening for you.  
The Universe is trying to reward you with your heart desires just waiting for you to respond.  
Change is good!  From it one becomes much wiser, humbled and is stronger in his/her faith.